About IHS | Trusted Partner in Hospitality Cleaning & Stewarding Services

Our Story

International Hotel Services (IHS) is Australia’s dedicated hospitality cleaning specialist, created from the Bayton Group’s 60-year legacy of service excellence. From boutique stays to international five-star resorts, we support hotels with people, systems and care that keep operations seamless behind the scenes.

In hospitality, clean isn’t enough, it must be reliable, discreet and brand-aligned. That’s why clients see us not as contractors, but as partners who protect standards, shape guest experiences and deliver confidence at every level. Today, IHS supports a wide range of properties, from luxury hotels to student living, combining Bayton’s national strength with specialist hospitality focus and ClearSight technology to deliver service that is consistent, accountable and quietly outstanding.

IHS Vision

We believe in pure service, real results, and the power of ClearSight - creating pristine, welcoming spaces where guests feel at home and hotel teams thrive.

IHS Mission

To elevate the hospitality experience by delivering seamless, high-quality accommodation cleaning and support services with integrity, insight, and innovation. Whether your property welcomes business travellers, families or luxury guests, we deliver the staffing, structure and service you need to succeed.

IHS Values

Excellence
We deliver high-quality service, every time.
Integrity
We do the right thing, always.
Innovation & Insight
We embrace ClearSight and smarter ways of working.
Collaboration
We succeed by working together.
Guest-Centric Focus
We prioritise guest comfort and satisfaction.
Care & Community
We support our people and our communities.

Our History and Experience

Founded in 1998 as a dedicated division of Bayton, International Hotel Services (IHS) was established to focus exclusively on the unique demands of hospitality. For over 25 years, we’ve supported hotels, resorts, serviced apartments, student living providers and entertainment venues with teams who understand the pace, precision and discretion required in guest environments.

Our experience spans the full spectrum of accommodation, mobilising new hotel openings, supporting long-term portfolios, and scaling resources during seasonal surges and major events. Along the way, we’ve introduced specialist training, ISO-aligned systems, and our ClearSight platform to give clients confidence that every shift is delivered to standard.

This history means IHS is more than a service provider, we are a trusted hospitality partner with the capability to meet today’s pressures and anticipate tomorrow’s needs.

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IHS is proudly part of the Bayton Group, a 60-year-old Australian, family-owned business with a legacy built on trust, quality and care. Since 1965, Bayton has led the way in delivering cleaning and facilities services across a diverse range of industries. Today, IHS carries that same reputation forward, with a specialist focus on the unique needs of hotels and accommodation providers.

What sets us apart is the depth we inherit from Bayton. We're not a startup or an offshore contractor, we're backed by a national organisation that has built its name on long-standing partnerships, ISO-certified systems, and genuine care for people and places.

At IHS, we bring Bayton’s proven approach to the frontline of hospitality, combining national capability with personal care, and delivering cleaning that reflects not just your brand, but ours too.

Why it matters for our clients:

You benefit from the strength of a large, multi-state operation, with the focus and flexibility of a specialist hospitality team.
You gain access to established systems, accredited training, and a strong WHS and compliance culture.
You work with a company that understands Australian standards, employment laws and service expectations, because we’ve helped shape them over six decades.

Built for Today. Ready for Tomorrow.

IHS has successfully mobilised complex hotel portfolios, delivered critical infection control programs, and supported clients through evolving compliance and regulatory change. Our adaptable, accountable, and future-ready approach makes us a trusted partner across Australia’s most demanding hospitality environments.

From daily housekeeping to technology-enabled ESG reporting, we redefine what service means in a modern world, where outcomes matter, risks evolve, and guest confidence always comes first.

IHS Leadership

Our Leadership Approach

We believe great service starts with great leadership. Our management team brings decades of hospitality and hotel operations experience, taking a hands-on role in service delivery, compliance and continuous improvement. Their commitment ensures our frontline teams are empowered, supported, and aligned with your brand.

IHS People Culture

Our People Culture

IHS is powered by people, and we never forget it. We invest in training, respect cultural diversity, and support the development of every team member. Our in-house workforce takes pride in their role, from room attendants to back-of-house cleaners. We don’t just fill shifts, we build careers. This means clients get stable, well-trained teams who stay longer, understand brand standards, and deliver consistent quality every shift.

IHS Excellence

Our Commitment to Excellence

Excellence at IHS, isn’t a buzzword. It’s a promise we keep on every floor, with every team, for every guest. We work closely with our clients to understand their brand standards and service expectations, then deliver on them consistently. From onboarding and training to audits and continuous improvement, we build quality into everything we do and are committed to excellence.

Ethical procurement

From vetted supply chains to transparent contracts, we work with integrity.

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Inclusive employment

We support Indigenous participation, culturally diverse hiring, and career pathways for all team members.

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Environmentally responsible products

We use low-impact, non-toxic solutions that protect both guests and the planet.

Powered by ClearSight

Our proprietary tech platform gives clients real-time visibility and analytics.

Support for Reconciliation

We contribute to Reconciliation Action Plans and work respectfully within Aboriginal and Torres Strait Islander communities.

Workplace safety and wellbeing

We maintain high WHS standards and foster a people-first workplace.

With teams across Australia, we combine national scale with local knowledge. Our people live in the communities they serve, bringing cultural awareness, regional experience, and personal commitment to every site.

We also partner with Indigenous and local suppliers wherever possible to strengthen regional economies and build long-term social value.

Bayton’s proprietary digital platform, ClearSight, transforms how cleaning is delivered, managed, and measured. It enables:

Real-time site diagnostics and alerts
Predictive maintenance and scheduling
Transparent compliance reporting
Emissions and environmental tracking
Integrated client dashboards.

With ClearSight, you can see more, know more, and do more, every day.

IHS CEO statement V2

_{A Message from Our CEO}

“At IHS, our purpose is simple: to support the hospitality industry with service that is seamless, reliable, and brand-aligned. We know that every detail, whether seen or unseen, shapes the guest experience. That’s why we lead with innovation, accountability, and care, ensuring our clients can focus on what they do best: creating memorable stays.”

— Alastair Stagg, Chief Executive Officer