Event & Surge
Support

 
Flexible, responsive and guest-ready. We scale before, during and after every peak.

Supporting Hospitality at Its Busiest

VIP dinners, multi-day conferences or sudden occupancy surges need extra hands that fit seamlessly into your operations. At IHS, our event and surge support teams integrate with venue, banquet and front office staff to maintain pace, hygiene and presentation, no matter the pressure.
IHS flooring OS page (1)

Specialist Event & Surge Services

We provide tailored support for:
pre-event setup
Pre & Post-Event Resets
Deep cleans and setups before and after major functions.
 
in-service support
In-Service Support
Spill response, amenity checks and quick turnarounds between sessions.
surge teams
Rostered Surge Teams
Rapid deployment during peak occupancy or holiday seasons.
mobilisation
Mobilisation & Demobilisation
Smooth transitions for openings, closures and site launches.
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National Event Coverage
Multi-site activations delivered consistently across Australia.

 

Our Expertise in Event & Surge Support

Pre-Event Preparation

Detailed venue resets that set the stage for success. 

event prep

During-Service Response

Quiet, efficient support to handle spills and resets in real time.

Service response

Post-Event Recovery 

Overnight or immediate cleans to restore guest-ready presentation.

BOH

Seasonal Surge Relief

Scalable staffing to manage high-demand periods without disruption.

Guest Readiness
 

Event-Ready Reliability

  • Flexible resourcing aligned to session times and guest flows
  • Zero downtime during venue transitions or service peaks
  • Structured rostering for banquets, conferences and activations
  • Scalable coverage available 24/7 for urgent requirements.
hotel room

Trusted Oversight & Assurance

  • ClearSight accountability for shift logs and service delivery
  • WHS-compliant routines for FOH and BOH event spaces
  • Regular audits to ensure quality under pressure
  • Transparent reporting for venue managers and stakeholders.


 
Hotel Training

Why Peak Performance Matters with  IHS

5 star hotel

 Experienced teams trusted by leading hotels and event venues

kitchen icon

Seamless integration with banquet, kitchen and FOH operations

professional icon

 Proven support for everything from black-tie galas to multi-day conferences 

national_map

 National presence with localised expertise for large-scale events

When we have an event, I know IHS has the well-trained and experienced staff we need, to ensure that from setup to clean up, we're covered and always have our best foot forward.
Event Manager
5-Star Gold Coast Hotel
guest exp

Let’s Elevate Your Event Experience

Talk to our event and surge specialists about your upcoming needs.
Contact us today